Privacy Policy

Last updated: August 2021

Thank you for joining our e-learning portal. We at 10Pearls (Pvt) Limited (“us”, “we”, or “our”) respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

10Pearls (Pvt) Limited operates the www.10pearlsuniversity.org website (the “Service”).

We will not use or share your information with anyone except as described in this Privacy Policy.

Your personal information will be used for providing and improving the 10Pearls University website. By using the Service, you agree to the collection and use of your personal information in accordance with this policy. Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the same meanings as in our Service Terms of Use.

Information Collection, Use, and Retention

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your email address, name, phone number, and postal address (“Personal Information”). In addition, we track your progress on particular courses or programs that you enroll in to help you pick up where you left off and track which courses you have completed to award completion certificates.

We collect this information for the purpose of providing our Services, communicating with you, troubleshooting issues, securing against fraud and abuse, improving and updating our Services, analyzing how people use our Services, serving personalized advertising, and as required by law or necessary for safety and integrity.

We use the data we collect through your use of the Services to:

  • Provide and administer the Services, including to facilitate participation in educational content, issue completion certificates, display customized content, and facilitate communication with other users;
  • Process your requests and orders for educational content, products, specific services, information, or features;
  • Communicate with you about your account by:
    • Responding to your questions and concerns;
    • Sending you administrative messages and information, including messages from instructors, students, and teaching assistants; notifications about changes to our Service; and updates to our agreements;
    • Sending you information, such as by email or text messages, about your progress in courses and related content, rewards programs, new services, new features, promotions, newsletters, and other available instructor-created content (which you can opt out of at any time);
    • Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the “options” or “settings” page of the mobile app);
  • Manage your account and account preferences;
  • Facilitate the Services’ technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse;
  • Solicit feedback from users;
  • Market products, services, surveys, and promotions;
  • Learn more about you by linking your data with additional data through third-party data providers and/or analyzing the data with the help of analytics service providers;
  • Identify unique users across devices;
  • Tailor advertisements across devices;
  • Improve our Services and develop new products, services, and features;
  • Analyze trends and traffic, track purchases, and track usage data;
  • Advertise the Services on third-party websites and applications;
  • Fulfill legal obligations; or
  • As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

We retain personal data during any period in which you have expressed an interest in our website, for as long as you have an account with us. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Organization Data

Your organization will be able to see information about you including, without limitation, your name, your progress on courses, and information about your activities using the Service if you are using the Service through your organization (employer, school, etc.). Contact your organization’s administrator if you have any questions about what information they can see and what they are able to do with it.

Log Data

10Pearls University website may also collect information that your browser sends whenever you visit our site or when you access the site by or through a mobile device (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

When you access the Service via a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. How the information is utilized by these third-party softwares is mentioned in their privacy policies, wherever available.

Location Information

We use Location Information to provide features of our Service, in order to improve and customize our Service. Hence, we may use and store information about your general location depending on the permissions you have set on your device. You can enable or disable location services when you use our Service at any time, through your mobile device settings.

Do Not Track Disclosure

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Public Forums

10Pearls University may make message boards, news groups, and/or other public forums available to its users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these. Avoid posting any personal information on these forums. In addition, the author will have access to your contact information if you reach out to any authors directly in connection with any content on the Service.

Service Providers

To facilitate our Service, to provide the Service on our behalf, to perform Service-related services, and/or to assist us in analyzing how our Service is used, we may employ third-party companies and individuals.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose. Such third-party service providers fall into the following categories: payment processors, hosting service providers, analytics service providers, and marketing/email providers.

Payment processing

Payment details you provide will be encrypted using Secure Sockets Layer (SSL) technology before they are submitted to us over the Internet. Payments made on the site are made through our payment gateway provider. You will be providing credit or debit card information directly to the operator which operates a secure server to process payment details, encrypting your credit/debit card information, and authorizing payment. The information which you supply is not within our control and is subject to the operator’s own privacy policy and terms and conditions.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can unsubscribe from receiving the newsletter or any other communications by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Compliance With Laws

Your personal information will be disclosed where required by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction

If 10Pearls (Pvt) Limited is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information becomes subject to a different privacy policy.

Security

We strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we collect and store, in order to protect it from unauthorized access, destruction, illegal use, and modification. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secured, so we cannot guarantee communication between you and us. The Service or any information provided to us in connection with the data we collect through the Service will be free from unauthorized access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support Team with any concerns by reaching out to us on [email protected].

International Transfer

Your information, including Personal Information, may be transferred to and maintained on, computers located outside of your province, country, or in other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. The data that we collect from you will primarily be stored in Pakistan.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

If you are using the Service through your organization, the organization is the Data Controller.
You must exercise these rights by contacting your organization’s administrator in charge of the Service.

Links To Other Sites

We strongly advise you to review the privacy policy of every site you visit as our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service is not designed for use by anyone under the age of 13 (“Children”).

If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us.

Changes To This Privacy Policy

This Privacy Policy is effective as of August 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be coming into effect immediately after being posted on this website.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy section periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our 10Pearls University website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].